Digital Asset Trading Platform, DigiFinex (DigiFinex.com) will not freeze any user account assets at will. If your account assets are frozen, it may be caused by candy boxes/transaction incentives/DFT transaction fees / Entry order transactions bills /withdrawal of fiat/participation in asset lock-in activities, etc are all possible causes of your assets being freezed.
Candy Box: An activity of locking candies. After activity is over, tokens will be unlocked automatically. For more details, click here.
Transaction Reward: For DFT locked inside a DFT reward, can apply to manually unlock after 24 hours. Once manually unlocked, users will not be able to enjoy the transaction reward perks. For more details, click here.
DFT Transaction Fee: Personal Center - "Fee Preference" for activities meant for DFT users. Users can apply for manual unlock 24 hours later, but will not be able to enjoy VIP transaction fee discount perks after unlocking. For more details, click here.
Entry order transactions bills: For entry order transactions bills, the tokens will be frozen until transaction is completed, you can revoke the entry order transaction bill to unfreeze tokens. For more details, click here.
Withdrawal Process: In the process of withdrawal, incompleteness will result in tokens being frozen, unless withdrawal is cancelled. Successful withdrawal will enable the transfer of the tokens. For more details, click here.
Friend invitation: ETH obtained by Friend invitation reward belongs to a frozen state, and will not be unfreezed until task is completed. For more details, click here.
Participation in locking activities: Assets will be unlocked after completion of corresponding activities. See activity details to understand more.
Freezing Account:Digital asset trading platform, DigiFinex (DigiFinex.com) will not close user accounts at will. If there are illegal activities found such as creating multiple accounts to receive rewards, malicious stealing of other people's account assets, transferring illicitly acquired assets from third-party platform to DigiFinex (DigiFinex.com), DigiFinex (DigiFinex.com) will close such user accounts in respect of other users.
After an account is closed, users will not be able to login and assets in the account cannot be transferred. If the account is closed, the Customer Service team will do a double check to confirm the reason of account closure and revert by email.Click Here to Get How to Contact Customer Service
Tips, beware of false customer service:
1). Do not provide account password, SMS, Google verification code, WeChat and bank card password to anyone including DigiFinex Exchange Customer Service
2). Please look for the official website: Digifinex.vip & DigiFinex.com
3). Don't click on the unofficial link, beware of computer poisoning information leaks.
4). The DigiFinex exchange staff will not ask you to transfer the payment.
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