1.Introduction:
After Transfer the Digital Assets to the OTC account, DigiFinex users can directly trade them become to the Fiat money through the Fiat Trade(OTC), Currently, the OTC trading supports the USDT , BTC, ETH.
There is no handling fee for the OTC transaction.
The minimum amount of each transaction has to ≥ the minimum “Order Limit” provided by the Bussinesses，Otherwise，the system will warn you to transfer the assets.
2.Precondition：
1)Has to prove the ID verification, Click here to get how to do ID Verification
2)Has to prove the 2-Factor Authenticator, Click here to get how to set up the 2FA
3)Has to add the Payment Method, Click here to get how to add the Payment Method
3、Transfer Spot account assets to the OTC account:
Before the users sold our their currency through the Fiat trading(OTC), they need to transfer the assets from the spot trading account to the OTC account
Step 1:Please open DigiFinex official website (www.digifinex.com) in your browser and click “Balance”
Step 2: Choose the OTC Account
-> Click "Transfer"
Step 3:Choose Currency
->Choose from Spot account to OTC account
->Enter transfers Amount
->Click "Send" and receive the OTP and type it
->Click "Confirm"
Step 4: Type the 2FA code in the pop-up, Click here to get how to set up the 2FA
-> Succeed!
4.The relevant procedures are as follows:
Step 1: Please open DigiFinex official website (www.digifinex.com) in your browser
-> Move your mouse to the "Buy Crypto" and then click “Merchant Trade”
Step 2： Choose the Crypto-currency and Fiat money pair that you want to trade
-> Click the "Sell"
Step 3: Input the amount, the system will help you calculate the Fiat money amount automatically
-> Click "confirm" to start the order
(The minimum amount of each transaction has to ≥ the minimum “Order Limit” provided by the Bussinesses,Otherwise the system will warn you to transfer assets)
Step 4: Waiting for buyer pay for you，Also you can call the merchant to accelerate the speed.
Step 5: The website will automatically jump to the received page when buyer pay the bill
Step 6: Open your payment method wallet and confirm the Fiat was settled
-> Click "Payment Received" to release currency to the buyer
Step 6: Click the "confirm" again in the new interface-
> Input the 2FA code and click "confirm"
-> OTC Trade Succeed!
Note: If you didn't receive the Fiat after finish your order, Please Click the "Appeal" immediately. You can find it in "My Order"->"Complete"
-> Then fill the "Appeal Reason" and "upload a picture of your wallet" to protect your digital assets immediately, and waiting for DigiFinex CS come and help you solve the problem.
How to ask for help：
Click Here to Get How to Contact Customer Service
Tips, beware of false customer service:
1). Do not provide account password, SMS, Google verification code, WeChat and bank card password to anyone including DigiFinex Exchange Customer Service
2). Please look for the official website: Digifinex.vip & DigiFinex.com
3). Don't click on the unofficial link, beware of computer poisoning information leaks.
4). The DigiFinex exchange staff will not ask you to transfer the payment.
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